Privacy Policy

Who We Are

Rai Insurance Services Limited provides professional claims management, warranty services, and insurance support for insurers, brokers, and corporate organisations.

We respect your privacy and are committed to protecting your personal information in line with

the UK GDPR and the Data Protection Act 2018. If you have any questions about how we use your data, contact us at: info@rai-insurance.co.uk

Information We Collect

We may collect personal information such as:

• Your name and contact details

• Policy or claim numbers and related information

• Financial details (e.g. bank account for payments)

• Business or employment information (for corporate clients)

• Health or incident details if needed to process a claim

We collect data directly from you, your insurer, broker, employer, or authorised representatives,

and from third parties involved in your claim.

How We Use Your Information

We use personal data to:

• Manage and process insurance and warranty claims

• Provide services to insurers, brokers, and corporate clients

• Meet our contractual and legal obligations

• Prevent and detect fraud

• Communicate with you about your claim or enquiry

Legal Basis for Processing

We process your data under one or more of the

following legal bases:

• Contract: to deliver the services you’ve requested

• Legal obligation: to comply with laws and regulations

• Legitimate interests: to operate efficiently and prevent fraud

• Consent: where required, for example when handling health data

Sharing Your Data

We may share your information with:

• Insurers, brokers, or warranty providers involved in your case

• Legal, medical, or technical experts

• Professional advisers and service partners

• Regulators or public authorities where legally required

• We ensure all third parties handle your data securely and lawfully.

Data Retention

We keep your personal data only as long as necessary for the services we provide and

to meet legal or regulatory requirements – typically six to ten years, depending on the nature of the claim.

Your Rights

You have the right to:

• Access the personal data we hold about you

• Ask us to correct inaccurate information

• Request deletion of your data where appropriate

• Limit or object to how we use your information

• Request a copy of your data in a portable format

To exercise these rights, email us at: info@rai-insurance.co.uk You can also contact the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies and Website Tracking

Our website may use cookies to improve user experience and site performance. You can

control or disable cookies in your browser settings.

Keeping Your Data Secure

We use appropriate security measures – including encryption, secure servers, and staff

training – to protect your information against unauthorised access, loss, or misuse.

Updates to This Policy

We may update this Privacy Policy from time to time. Please check this page periodically for

any changes.

At Rai Insurance Services Limited, protecting your personal information is central to our commitment to transparency and trust in every claim we manage.